How iSleep is growing without hiring after using Tennr

PAIN POINTS

6 people, full time

were needed to do referral intake, causing a backlog in manual work and lack of time to send devices to new patients.As a result, iSleep was constrained in their ability to grow by their ability to hire.

LIFE WITH TENNR

Referral intake is 1 person's job and it's mostly follow up.

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iSleep was able to reorganize including every employee previously doing referral intake to follow-on patient coordination.

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This unlocked the ability to process new patients, faster, while giving better care to existing patients.

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As a result, iSleep has been able to scale their businesses without adding headcount and introduced Tennr to SleepQuest (another HME supplier).

CASE STUDY

How Tennr cut patient servicing time by 98% for iSleep

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Outcomes

• Reduced referral processing time from 15 minutes -> 15 seconds
• Removed referral backlog and cut patient servicing time by 98%
• Eliminated 94% of data entry errors

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Background

iSleep is a national full service DME providing a range of services.

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The Challenge

Balancing processing speed and accuracy became hard after the organization rapidly expanded across the USA. More staff time was spent manually processing the increased volume of referrals, creating a manual bottleneck that led to slower, less satisfactory patient experiences.

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The Solution

An end-to-tool that would parse incoming referrals and upload data to back office systems while keeping a human in the loop when needed.

‍Tennr was the obvious choice and one of the only solutions with zero headcount increase or migration cost that also kept a specialist in the loop.

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Life with Tennr

Processing over 5,000 referrals every month while almost eliminating data entry errors entirely.