About
NMA
Helping Neurosurgeons Make Better Decisions
Nevada-based NMA provides cutting edge Intraoperative Neuromonitoring (IONM) services of the spinal cord, brain, and peripheral nerves during surgical procedures. NMA's specially trained Neuromonitoring Professionals work with over 1500 surgeons at 850 different facilities across 40 states. As their organization grew, the team began struggling to manage their patient intake.
The Challenge
A Never-Ending Referral Backlog
Before finding Tennr, NMA was spending up to ten minutes manually processing each referral, inevitably resulting in a backlog. At any given time, each team member had 65 to 70 cases sitting in their inboxes, waiting to be entered. To make matters worse, each email typically contained six to eight patients, each with unique processing requirements. In their rush to get through referrals as quickly as possible, NMA's team was frequently making data entry errors.
“It was discouraging. I’m trying to get through it, but I can only do so much in the day.”
Not only was this bad for morale, it threatened the relationships NMA had with surgeons. The longer they took to process referrals, the more likely it was that referrals would be sent elsewhere.
As referral processing drained valuable time and resources and challenged customer relationships, NMA needed to find a tool their team would love working with, that could effortlessly boost their productivity. This tool had to be able to parse information from faxes and messy handwritten documents as well as work across all their existing tools and platforms.
Implementing Tennr
Welcoming NMA’s New Automated Worker
Tennr’s implementation within NMA’s systems was seamless and fully configurable to the intricacies of the team’s existing processes, allowing NMA to maintain its workflows and tools without the burden of any migrations. Implementing Tennr was also efficient, delivering measurable value to NMA within days.
Life With Tennr
From Backlogged to Fast-Tracked Referrals
Tennr’s implementation within NMA’s systems was seamless and fully configurable to the intricacies of the team’s existing processes, allowing NMA to maintain its workflows and tools without the burden of any migrations. Implementing Tennr was also efficient, delivering measurable value to NMA within days.
Increasing Productivity
Before, NMA was processing 15 to 20 referrals per day, per person. After implementing Tennr, each team member typically handles 50 referrals a day and is able to eliminate their daily backlog without any manual errors.
More Time for Other Tasks
The team’s referral processing time is now limited to double-checking the information Tennr extracts. As a result, they’ve been able to maximize the time they can dedicate to other areas of the practice.
“I wasn’t able to even touch that prior to Tennr!”
More Referrals, More Revenue
Closing the referral loop quickly and without errors has had a direct impact on NMA’s business, leading to stronger relationships with surgeon offices and, ultimately, more referrals and revenue. As a result, NMA has been able to grow their practice without increasing headcount.
“Tennr ensures we show up at the right place at the right time, which is essential for many reasons, and it improves our patients, surgeons, hospital partners, and employees' satisfaction levels. For NMA, it's not just about efficiency, it's about revenue and being the kind of partner our customers need. When we hold up our end, patients remember their great experience with NMA, encouraging our surgeons and hospitals to continue to refer to us.
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