Case Studies

NMA Processes 157% More Referrals a Day with Tennr

About

NMA

Helping Neurosurgeons Make Better Decisions

Nevada-based NMA provides cutting edge Intraoperative Neuromonitoring (IONM) services of the spinal cord, brain, and peripheral nerves during surgical procedures. Made up of a team of specially trained Neuromonitoring Professionals, NMA works with over 1500 surgeons at 850 different facilities across 40 states. As the organization grew, the team began to struggle managing their patient intake.

“Tennr has been a lifesaver for me. We don’t stress about the cases coming in anymore.”
The Challenge

A Never-Ending Referral Backlog

Before finding Tennr, NMA was spending up to ten minutes entering each case manually, which resulted in cases piling up into an evitable backlog. At any given time, each team member had 65 to 70 cases sitting in their inboxes, waiting to be worked on. To make matters worse, each email contained at least six to eight patients that had to be entered into the system. In the rush to get through referrals as quickly as possible, the team was unknowingly typing things in incorrectly and making data entry errors.

“It was discouraging. I’m trying to get through it, but I can only do so much in the day.”

Not only was this bad for morale, it threatened the relationships NMA had with surgeons. The longer they took to process referrals, the more likely it was that referrals would be sent elsewhere.

As referral processing drained valuable time and resources and challenged customer relationships, NMA needed to find a tool their team would love working with that would effortlessly boost their productivity. This tool had to be able to parse information from faxes and messy handwritten documents and work across all their existing tools and platforms.

Implementing Tennr

Welcoming NMA’s New Automated Worker

Tennr’s implementation within NMA’s systems was seamless and fully configurable to the intricacies of the team’s existing processes, allowing NMA to maintain its workflows and tools without the burden of any migrations. Implementing Tennr was also efficient, delivering measurable value to NMA within days.

Life With Tennr

From Backlogged to Fast-Tracked Referrals

Tennr’s implementation within NMA’s systems was seamless and fully configurable to the intricacies of the team’s existing processes, allowing NMA to maintain its workflows and tools without the burden of any migrations. Implementing Tennr was also efficient, delivering measurable value to NMA within days.

157% increase in referrals processed a day
From 65 → 0 backlogged referrals each day
Reduction in manual errors

Increasing Productivity

Before, NMA was processing 15 to 20 referrals a day per person. After implementing Tennr, the team is each processing up to 50 referrals a day and is able to eliminate their daily backlog without any manual errors.

More Time for Other Tasks

The team’s referral processing time is now limited to double-checking the information Tennr extracts. As a result, they’ve been able to maximize their time to get other avenues of work done.


“I wasn’t able to even touch that prior to Tennr!”

More Referrals, More Revenue

Closing the referral loop quickly and without errors has had a direct impact on NMA’s business, leading to stronger relationships with surgeon offices and, ultimately, more referrals and revenue. As a result, NMA has been able to grow their practice without increasing headcount.

“Tennr ensures we show up at the right place at the right time, which is essential for many reasons, and it improves our patients, surgeons, hospital partners, and employees' satisfaction levels. For NMA, it's not just about efficiency, it's about revenue and being the kind of partner our customers need. When we hold up our end, patients remember their great experience with NMA, encouraging our surgeons and hospitals to continue to refer to us.