ChARM: Pricing, Reviews, and Alternatives

ChARM: Pricing, Reviews, and Alternatives

ChARM is an electronic health records system designed to streamline healthcare tasks, such as managing patient records, improving medical practice workflows, and organizing health plans. In this article, we'll share the essential facts you need to know about ChARM to help you make an informed decision on the right EMR for you.

How much does ChARM cost?

Pricing information for ChARM isn't currently available on their website. To get pricing details, it's best to contact ChARM directly. However, based on industry knowledge, we can provide rough estimates for different healthcare settings and sizes:


  • Small Hospitals (up to 100 beds): Estimated Cost: $1 - $1.8 million initial setup, plus $350,000 - $650,000 annually for maintenance and support.
  • Medium Hospitals (100 - 500 beds): Estimated Cost: $1.8 - $7 million initial setup, plus $650,000 - $1.1 million annually.
  • Large Hospitals (over 500 beds): Estimated Cost: $7 - $22 million initial setup, plus $1.1 - $2.2 million annually.

Specialty Groups and Clinics

  • Small Clinics (1-10 providers): Estimated Cost: $120,000 - $350,000 initial setup, plus $70,000 - $180,000 annually.
  • Medium Specialty Groups (10-50 providers): Estimated Cost: $350,000 - $1.3 million initial setup, plus $180,000 - $450,000 annually.
  • Large Specialty Groups (over 50 providers): Estimated Cost: $1.3 - $3.5 million initial setup, plus $450,000 - $900,000 annually.

Primary Care Practices

  • Small Practices (1-3 providers): Estimated Cost: $70,000 - $220,000 initial setup, plus $35,000 - $110,000 annually.
  • Medium Practices (4-10 providers): Estimated Cost: $220,000 - $550,000 initial setup, plus $110,000 - $220,000 annually.
  • Large Practices (over 10 providers): Estimated Cost: $550,000 - $1.3 million initial setup, plus $220,000 - $450,000 annually.

Benefits and differentiators ChARM

While ChARM has many applications, three key areas are especially noteworthy:

  • Revenue Cycle Management (RCM): ChARM offers a detailed dashboard for RCM, credentialing, medical coding, claims scrubbing and submission, and payment posting.
  • TeleHealth Services: ChARM includes TeleHealth services in its Provider plan, offering 50 hours of TeleHealth services which is ideal for practices looking to expand their virtual care offerings.
  • Interoperability and API Support: The system offers strong interoperability capabilities, allowing data exchange between disparate healthcare systems. It also supports API integrations, ensuring seamless data flow across different platforms.

Scenarios where ChARM is a good choice

ChARM EMR excels in various scenarios as well. It's particularly suitable for small to medium-sized healthcare practices that require a user-friendly and cost-effective solution to manage their operations and patient records. For practices that prioritize patient engagement and communication, ChARM's robust patient portal and telehealth features offer significant advantages. Additionally, healthcare organizations with a focus on integrative and functional medicine will find ChARM's specialized modules and templates tailored to their unique needs, streamlining their workflows and enhancing patient care.

Scenarios where ChARM may not be a good choice

For large hospitals and healthcare systems that require extensive customization and integration with other software, ChARM's EMR might not be the best fit. These organizations often need a more comprehensive and flexible solution to handle their complex workflows and diverse departments, which ChARM may not be able to accommodate as effectively as other EMR systems. Additionally, healthcare organizations that prioritize advanced analytics and research capabilities might find ChARM's offerings in this area lacking compared to more robust EMR systems like Epic, which has a proprietary database for large-scale data analysis. Finally, ChARM's focus on integrative and functional medicine may not be suitable for specialty practices that require highly specialized modules and templates tailored to their unique needs, such as oncology or cardiology.

While ChARM excels in providing a user-friendly and cost-effective solution for small to medium-sized practices, its limitations in customization, analytics, and specialized modules make it less ideal for larger healthcare organizations or those with highly specific requirements.

Reviews of ChARM

Users on G2 have given ChARM an overall rating of 4.0 out of 5. Below, we've summarized some of their key pros and cons of the platform.

Pros: Convenience, patient portal, ease of use

Cons: Low adoption rates, limitations in note templates and billing functionality

Positives in ChARM's Reviews

Convenience: Users appreciate ChARM's convenience in managing patient records and streamlining daily tasks.

Patient Portal: ChARM's patient portal, MyChart, is praised for enhancing patient engagement and communication with healthcare providers.

Ease of Use: Several users noted ChARM's user-friendly interface, with some mentioning its intuitiveness and ease of navigation, even for first-time users.

Negatives in ChARM's Reviews

Low Adoption Rates: Some users mentioned low adoption rates among their staff, which could be attributed to the learning curve or resistance to change.

Limitations in Note Templates: A few reviews highlighted limitations in ChARM's note templates, which could affect customization and workflow efficiency.

Billing Functionality: Users noted some difficulties with ChARM's billing functionality, which may impact the overall efficiency of the platform.

Alternatives to ChARM

In scenarios where ChARM may not be the best fit, we've identified two alternative EMRs for each less-ideal situation.

Large hospitals and healthcare systems

  • Cerner: A comprehensive EMR solution that offers extensive customization and integration capabilities, making it suitable for complex workflows and diverse departments in large healthcare organizations.
  • Allscripts: Another robust EMR system that provides advanced analytics, research capabilities, and a wide range of specialized modules for various medical specialties, catering to the unique needs of large hospitals and healthcare systems.

Healthcare organizations prioritizing advanced analytics and research

  • IBM Watson Health: An EMR system that leverages artificial intelligence and advanced analytics to provide healthcare organizations with valuable insights and improved patient outcomes.
  • Meditech: A versatile EMR solution that offers robust data analysis tools and research capabilities, enabling healthcare organizations to make data-driven decisions and enhance patient care.

Specialty practices requiring highly specialized modules and templates

  • Nextech: A specialty-specific EMR system that offers tailored modules and templates for various medical specialties, such as dermatology, ophthalmology, and plastic surgery, ensuring a seamless fit with the unique needs of each practice.
  • Modernizing Medicine: Another specialty-specific EMR solution that provides customized modules and templates for a range of medical specialties, including orthopedics, gastroenterology, and urology, enhancing practice efficiency and patient care.

How you can use Tennr to get the most out of your EMR

At Tennr, we understand the challenges that come with using an EMR like ChARM. That's why we're here to help. While we're not an EMR ourselves, we specialize in integrating with them to automate those tedious tasks that slow down your team and your business. Our goal is to streamline your processes, making things smoother so you can focus more on patient care.

Opportunities for automating EMR tasks

Here are a couple of places in ChARM where bringing in Tennr could really help. Check out Tennr and sign up today to explore how we can help you!

Inbound Referrals

We can streamline how you handle incoming referrals in ChARM. It uses AI to pull patient details and then RPA (robotic process automation) to set up new patient profiles and book appointments. This not only saves time but also cuts down on those tedious data entry mistakes. Here's a quick demo of how we do this at Tennr! 👇🏾

Explanation of Benefits (EOB) Processing

We also simplify the process of managing incoming EOB (Explanation of Benefits) documents in ChARM. It efficiently identifies essential information, such as claim numbers and CPT codes, and seamlessly integrates these payments into the EMR. This enables quicker processing and reduces concerns about inaccuracies in payment details.

Patient scheduling

Small to mid-sized healthcare providers often struggle with managing unstructured external referrals, while larger ones grapple with patient scheduling inefficiencies, especially for follow-up procedures. Tennr addresses this by automating the process using patient demographics. For instance, it sends casual messages with booking links to younger patients and morning calls to older ones, effectively reducing friction and enhancing patient engagement for streamlined scheduling.