eClinicalWorks: Pricing, Reviews, and Alternatives

RESOURCE

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eClinicalWorks is a one-stop solution for healthcare IT needs, offering a cloud-based EHR and Revenue Cycle Management platform designed for Value-Based Care. Their EHR software provides comprehensive documentation, enhanced interoperability through PRISMA, and industry-leading value and satisfaction. In this article, we'll share the key facts you need to know about eClinicalWorks to help you make an informed decision on the right EMR for you.

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How much does eClinicalWorks cost?

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Pricing information for eClinicalWorks is available on their website. The plans are as follows:

EHR Only: $449 per provider per month
EHR with Practice Management: $599 per provider per month
RCM as a Service: 2.9% of practice collections

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For more details and additional costs, it's best to contact eClinicalWorks directly.

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Benefits and differentiators eClinicalWorks

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While eClinicalWorks has many applications, three key areas are especially noteworthy:

ePrescribing: This feature reduces medication errors by detecting potential allergies, drug interactions, and incorrect dosing. It enhances prescription accuracy by standardizing sig codes and dosages, offers alerts about generic alternatives, formulary status, and drug recalls, and saves time by eliminating the need for paper scripts and pharmacy phone calls.
Order Entry Module: It streamlines the process of placing orders for procedures, labs, imaging, and referrals. This module reduces paperwork, provides alerts for duplicate or potentially harmful orders, and offers convenient access to commonly used order sets.
Cloud-Based Accessibility: Being cloud-based, it offers accessibility from anywhere with an internet connection, facilitating remote work and telemedicine capabilities

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Scenarios where eClinicalWorks is a good choice

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eClinicalWorks EMR excels in various situations. It's particularly well-suited for small to medium-sized practices that require a cost-effective, cloud-based solution to manage their operations and cater to their patient base. For practices prioritizing interoperability, eClinicalWorks' PRISMA platform offers enhanced data sharing capabilities across different healthcare systems. Additionally, healthcare organizations seeking a comprehensive EHR and Revenue Cycle Management solution in one package will find eClinicalWorks' integrated offerings highly advantageous.

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Scenarios where eClinicalWorks may not be a good choice

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For large healthcare organizations with complex workflows and a need for extensive customization, eClinicalWorks may not be the ideal choice. These organizations might find that eClinicalWorks' EMR lacks the depth and flexibility required to accommodate their unique needs. Additionally, healthcare organizations that prioritize advanced analytics and research capabilities may find eClinicalWorks' offerings to be limited compared to competitors like Epic, which boasts a proprietary database like Cosmos for large-scale data analysis. Lastly, organizations that require a high level of integration with third-party applications might encounter limitations with eClinicalWorks, as it may not offer the same level of compatibility as some other EMR systems on the market.

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While eClinicalWorks excels in providing cost-effective, cloud-based solutions for small to medium-sized practices, its limitations in customization, advanced analytics, and third-party integration may pose challenges for larger organizations with more complex requirements and a focus on research and data-driven insights.

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Reviews of eClinicalWorks

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Users on G2 have given eClinicalWorks an overall rating of 3.6 out of 5. Below, we've summarized some of the key pros and cons of the platform.

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Positives in eClinicalWorks's Reviews

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Comprehensive Healthcare Management: eClinicalWorks offers a wide range of healthcare management aspects, from patient care to hospital administration, which users find beneficial.
User-Friendly Interface: Several users noted eClinicalWorks's user-friendly interface, with some mentioning its intuitiveness and ease of navigation, even for first-time users.
Data Sharing Capabilities: The PRISMA health information search engine in eClinicalWorks facilitates the sharing of patient data across different health institutions, which users appreciate.

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Negatives in eClinicalWorks's Reviews

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Complexity and Learning Curve: Some users pointed out that eClinicalWorks's complexity and extensive features can make it relatively difficult to learn and navigate, particularly for new users.
Cost and Resource Intensiveness: A few reviews highlighted that implementing and maintaining eClinicalWorks can be resource-intensive, requiring substantial internal employee involvement and training.
Limited Customization in Certain Areas: There were mentions of limitations in health maintenance options and difficulties in certain customizations.

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Alternatives to eClinicalWorks

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For scenarios where eClinicalWorks may not be a good choice, we recommend exploring alternative EMR systems that cater to specific needs. Here are two EMR alternatives for each of the less ideal scenarios:

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Large healthcare organizations with complex workflows and customization needs:

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Cerner: Cerner's Acute Care EMR offers a comprehensive suite of solutions designed for large healthcare organizations, with a focus on customization and scalability to accommodate complex workflows.
Allscripts Sunrise: Allscripts Sunrise is a fully integrated EHR platform that supports large healthcare organizations with advanced clinical decision support, analytics, and customizable workflows.

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Organizations prioritizing advanced analytics and research capabilities:

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Athenahealth: Athenahealth's cloud-based EHR system offers robust analytics and reporting tools, enabling healthcare organizations to gain insights and drive data-driven decision-making.
Meditech Expanse: Meditech Expanse is an EHR platform that provides advanced analytics capabilities, including population health management and data-driven clinical decision support.

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Organizations requiring high levels of integration with third-party applications:

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Greenway Health Intergy: Greenway Health's Intergy EHR platform offers a high level of integration with third-party applications, allowing healthcare organizations to streamline their workflows and enhance interoperability.
NextGen Ambulatory EHR: NextGen's Ambulatory EHR system is designed to integrate seamlessly with a wide range of third-party applications, providing healthcare organizations with the flexibility to customize their technology ecosystem.

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How you can use Tennr to get the most out of your EMR.

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At Tennr, we understand the challenges that come with using an EMR like eClinicalWorks. That's why we're here to help. While we're not an EMR ourselves, we specialize in integrating with them to automate those repetitive tasks that slow down your team and your business. Our goal is to streamline your processes, making things smoother so you can focus more on patient care.

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Opportunities for automating EMR tasks.

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Here are a couple of places in eClinicalWorks where bringing in Tennr could really help. Check out Tennr and sign up today to explore how we can help you!

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Inbound Referrals:

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We can streamline how you handle incoming referrals in eClinicalWorks. It uses AI to pull patient details and then RPA (robotic process automation) to set up new patient profiles and book appointments. This not only saves time but also cuts down on those tedious data entry mistakes. Here's a quick demo of how we do this at Tennr! 👇🏾

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Explanation of Benefits (EOB) Processing:

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We also simplify the process of managing incoming EOB (Explanation of Benefits) documents in eClinicalWorks. It efficiently identifies essential information, such as claim numbers and CPT codes, and seamlessly integrates these payments into the EMR. This enables quicker processing and reduces concerns about inaccuracies in payment details.

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Patient scheduling:

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Small to mid-sized healthcare providers often struggle with managing unstructured external referrals, while larger ones grapple with patient scheduling inefficiencies, especially for follow-up procedures. Tennr addresses this by automating the process using patient demographics. For instance, it sends casual messages with booking links to younger patients and morning calls to older ones, effectively reducing friction and enhancing patient engagement for streamlined scheduling.