NextGen Office: Pricing, Reviews, and Alternatives

NextGen Office: Pricing, Reviews, and Alternatives

NextGen Office is an EHR software solution that helps healthcare providers overcome the challenges of the EHR replacement process and ensure they're working with a reliable and certified partner. Their software focuses on EMR interoperability, connectivity for health information sharing, utility for healthcare stakeholders and partners, interoperability-enabled use cases, interoperability-enabled outcomes, and breadth of adoption. In this article, we'll share the key facts you need to know about NextGen Office to help you make an informed decision.

How much does NextGen Office cost?

Pricing information for NextGen Office isn't currently available. To get pricing details, it's best to contact NextGen Office here. However, based on industry knowledge, here's an estimated price point for different healthcare settings and sizes:


  • Small Hospitals (up to 100 beds):
  • Estimated Cost: $1 - $2 million initial setup, plus $400,000 - $700,000 annually for maintenance and support.
  • Medium Hospitals (100 - 500 beds):
  • Estimated Cost: $2 - $9 million initial setup, plus $700,000 - $1.3 million annually.
  • Large Hospitals (over 500 beds):
  • Estimated Cost: $9 - $25 million initial setup, plus $1.3 - $2.5 million annually.

Specialty Groups and Clinics

  • Small Clinics (1-10 providers):
  • Estimated Cost: $150,000 - $450,000 initial setup, plus $80,000 - $220,000 annually.
  • Medium Specialty Groups (10-50 providers):
  • Estimated Cost: $450,000 - $1.8 million initial setup, plus $220,000 - $550,000 annually.
  • Large Specialty Groups (over 50 providers):
  • Estimated Cost: $1.8 - $4.5 million initial setup, plus $550,000 - $1.1 million annually.

Primary Care Practices

  • Small Practices (1-3 providers):
  • Estimated Cost: $80,000 - $250,000 initial setup, plus $40,000 - $130,000 annually.
  • Medium Practices (4-10 providers):
  • Estimated Cost: $250,000 - $600,000 initial setup, plus $130,000 - $270,000 annually.
  • Large Practices (over 10 providers):
  • Estimated Cost: $600,000 - $1.8 million initial setup, plus $270,000 - $550,000 annually.

Rural Health Centers and Community Clinics

  • Small Centers:
  • Estimated Cost: $120,000 - $350,000 initial setup, plus $60,000 - $180,000 annually.
  • Medium Centers:
  • Estimated Cost: $350,000 - $900,000 initial setup, plus $180,000 - $360,000 annually.
  • Large Centers:
  • Estimated Cost: $900,000 - $2.7 million initial setup, plus $360,000 - $720,000 annually.

Other Healthcare Facilities (e.g., Long-term Care, Rehab Centers)

  • Small Facilities:
  • Estimated Cost: $170,000 - $450,000 initial setup, plus $85,000 - $220,000 annually.
  • Medium Facilities:
  • Estimated Cost: $450,000 - $1.3 million initial setup, plus $220,000 - $450,000 annually.
  • Large Facilities:
  • Estimated Cost: $1.3 - $3.5 million initial setup, plus $450,000 - $900,000 annually.

Benefits and differentiators NextGen Office

While NextGen Office has many applications, three key areas are especially noteworthy:

  • Cloud-Based Solution: Being cloud-based, NextGen Office allows for easy and secure access to patient and practice data from various devices, including laptops and iPads. This flexibility facilitates remote access and reduces the need for in-house technology infrastructure.
  • Intuitive Workflows: The EHR system is designed with easy-to-follow workflows, which reduces the time spent on documentation and supports patient care with extensive clinical content readily available.
  • Integrated Practice Management Platform: NextGen Office streamlines processes such as scheduling, appointment reminders, and eligibility verification. The integrated approach simplifies billing and reporting, enabling practices to capture more payments efficiently.

Scenarios where NextGen Office is a good choice

NextGen Office's EMR shines in various situations. It's particularly well-suited for small to medium-sized practices that require a user-friendly and customizable EMR system to streamline their workflows and improve patient care. For specialty clinics, NextGen Office's specialty-specific templates and features cater to their unique needs, enhancing efficiency and accuracy. Additionally, healthcare organizations that prioritize interoperability and seamless health information exchange will find NextGen Office's connectivity solutions invaluable for improving care coordination and patient outcomes.

Scenarios where NextGen Office may not be a good choice

For small practices operating on tight budgets, the high cost of NextGen Office can be a major hurdle. These smaller setups often find that NextGen Office's price tag doesn't align with their financial constraints. Additionally, healthcare organizations with simple workflows, which don't demand a lot of customizations, might see NextGen Office's complexity as more of a burden than a benefit. It can be overwhelming for those who need just the basics. Then there are those organizations that need to get their EMR up and running quickly. For them, NextGen Office's lengthy deployment process could be a deal-breaker.

While NextGen Office's extensive features and interoperability solutions are great for healthcare organizations that prioritize connectivity and customization, its scale and complexity might not be the best fit for smaller clinics or places looking for something more straightforward and faster to implement.

Reviews of NextGen Office

Users on G2 have given NextGen an overall rating of 4.0 out of 5. Below, we've summarized some of the key pros and cons of the platform.

Positives in NextGen Office's Reviews

  • Customization and Integration: NextGen Telehealth & Virtual Visits integrates with EHR/PM systems, allowing developers to customize templates and providing a tailored user experience.
  • Patient Engagement: The software aims to improve patient access and engagement, boost satisfaction, enable positive outcomes, and improve costs, although specific patient engagement tools are not mentioned in the review.
  • User-Friendly Interface: The review suggests that the user interface of NextGen Telehealth & Virtual Visits could be improved to make it more interactive and easier to use.

Negatives in NextGen Office's Reviews

  • Complexity and Learning Curve: The review mentions that finding the right functions or features can be time-consuming, and the user interface could be improved to make it more user-friendly.
  • Cost and Resource Intensiveness: The page does not provide information about the cost or resource intensiveness of NextGen Telehealth & Virtual Visits.
  • Limited Customization in Certain Areas: The page does not mention any limitations on customization in certain areas of NextGen Telehealth & Virtual Visits.

Alternatives to NextGen Office

If NextGen Office isn't the right fit for your healthcare organization, there are alternative EMR systems that cater to different needs and scenarios. Here are two EMR alternatives for each of the three less ideal scenarios mentioned earlier:

Small practices with tight budgets

  • Practice Fusion: A cloud-based, affordable EMR solution designed for small practices, offering features like e-prescribing, charting, and lab integrations without breaking the bank.
  • Kareo: A user-friendly, cost-effective EMR system that caters to small practices, providing features like appointment scheduling, billing, and patient engagement tools.

Healthcare organizations with simple workflows

  • Sevocity: A straightforward, easy-to-use EMR system that focuses on simplifying workflows for healthcare organizations, offering features like customizable templates and patient portal access.
  • DrChrono: A user-friendly EMR solution that streamlines workflows with features like appointment reminders, e-prescribing, and billing, making it suitable for organizations with simpler needs.

Organizations needing quick EMR implementation

  • eClinicalWorks: A comprehensive EMR system with a faster implementation process, offering features like telehealth, patient engagement tools, and revenue cycle management.
  • Greenway Health: An EMR solution that focuses on quick deployment and ease of use, providing features like patient portal access, e-prescribing, and customizable templates.

How you can use Tennr to get the most out of your EMR.

At Tennr, we understand the challenges that come with using an EMR like NextGen Office. That's where we come in. While we're not an EMR ourselves, we specialize in integrating with them to automate those tedious tasks that slow down your team and your business. Our goal is to streamline your processes, making things smoother so you can focus more on patient care.

Opportunities for automating EMR tasks.

Here are a couple of places in NextGen Office where bringing in Tennr could really help. Check out Tennr and sign up today to explore how we can help you!

Inbound Referrals

We can streamline how you handle incoming referrals in NextGen Office. Tennr uses AI to pull patient details and then RPA (robotic process automation) to set up new patient profiles and book appointments. This not only saves time but also cuts down on those tedious data entry mistakes. Here's a quick demo of how we do this at Tennr! 👇🏾

Explanation of Benefits (EOB) Processing

We also simplify the process of managing incoming EOB (Explanation of Benefits) documents in NextGen Office. Tennr efficiently identifies essential information, such as claim numbers and CPT codes, and seamlessly integrates these payments into the EMR. This enables quicker processing and reduces concerns about inaccuracies in payment details.

Patient scheduling

Small to mid-sized healthcare providers often struggle with managing unstructured external referrals, while larger ones grapple with patient scheduling inefficiencies, especially for follow-up procedures. Tennr addresses this by automating the process using patient demographics. For instance, it sends casual messages with booking links to younger patients and morning calls to older ones, effectively reducing friction and enhancing patient engagement for streamlined scheduling.