Urgent Care EMR: Pricing, Reviews, and Alternatives

Urgent Care EMR by Experity: Pricing, Reviews, and Alternatives

Urgent Care EMR by Experity is an electronic health records system designed specifically for urgent care clinics. It offers features like simplified charting, streamlined workflow, increased accuracy, and performance monitoring. Their software also includes pre-built complaint-driven logic for quick charting, real-time chart updates, automated tasks and calculations, and actionable data for decision-making. In this article, we'll share the key facts you need to know about Urgent Care EMR to help you make an informed decision on the right EMR for your urgent care clinic.

How much does Urgent Care EMR cost?

Urgent Care EMR does not publicly disclose its pricing details online. To get specific information about their costs, you can contact them directly here. However, based on industry knowledge, here's a rough estimate of what it might cost:


  • Small Hospitals (up to 100 beds):
  • Estimated Cost: $1 - $2 million initial setup, plus $400,000 - $700,000 annually for maintenance and support.
  • Medium Hospitals (100 - 500 beds):
  • Estimated Cost: $2 - $9 million initial setup, plus $700,000 - $1.3 million annually.
  • Large Hospitals (over 500 beds):
  • Estimated Cost: $9 - $25 million initial setup, plus $1.3 - $2.5 million annually.

Specialty Groups and Clinics

  • Small Clinics (1-10 providers):
  • Estimated Cost: $150,000 - $450,000 initial setup, plus $80,000 - $220,000 annually.
  • Medium Specialty Groups (10-50 providers):
  • Estimated Cost: $450,000 - $1.8 million initial setup, plus $220,000 - $550,000 annually.
  • Large Specialty Groups (over 50 providers):
  • Estimated Cost: $1.8 - $4.5 million initial setup, plus $550,000 - $1.1 million annually.

Primary Care Practices

  • Small Practices (1-3 providers):
  • Estimated Cost: $80,000 - $250,000 initial setup, plus $40,000 - $130,000 annually.
  • Medium Practices (4-10 providers):
  • Estimated Cost: $250,000 - $600,000 initial setup, plus $130,000 - $270,000 annually.
  • Large Practices (over 10 providers):
  • Estimated Cost: $600,000 - $1.8 million initial setup, plus $270,000 - $550,000 annually.

Benefits and differentiators Urgent Care EMR

While Urgent Care EMR has many applications, three key areas are especially noteworthy:

  • Simplified Coding Process: It aids in accurate coding, suggesting appropriate E/M codes based on each patient encounter. This feature is essential for ensuring correct billing and avoiding revenue losses due to incorrect or incomplete submissions.
  • Revenue Cycle Management (RCM) Services: Urgent Care EMR offers RCM services that are tailored to reduce billing and coding complexities, ensuring efficient reimbursement processes and improved revenue.
  • Teleradiology Services: The system provides teleradiology over-read services with high accuracy and real-time access to radiologists, which is crucial for delivering prompt and appropriate patient care.

Scenarios where Urgent Care EMR is a good choice

Urgent Care excels in certain situations. It's especially well-suited for urgent care clinics, where a tailored EMR system is required to handle fast-paced environments and efficiently manage patient flow. For clinics that prioritize streamlined workflows, Urgent Care EMR pre-built complaint-driven logic and real-time chart updates significantly improve charting speed and accuracy. Additionally, healthcare facilities that value data-driven decision-making will benefit from Urgent Care EMR actionable data and performance monitoring features.

Scenarios where Urgent Care EMR may not be a good choice

For small primary care practices, Urgent Care EMR may not be the best fit due to its focus on urgent care settings. These practices typically have different workflows and patient management needs, which may not align with the specialized features offered by Urgent Care. Additionally, specialty clinics, such as oncology or cardiology centers, might find that Urgent Care’s urgent care-centric design doesn't cater to their specific requirements, making it a less ideal choice for their unique needs. Lastly, large hospitals and healthcare systems that require a comprehensive EMR solution with advanced interoperability and data analytics capabilities might find Urgent Care’s offerings to be insufficient, as it is primarily tailored for urgent care clinics.

Given Urgent Care EMR's strengths in urgent care settings, it's understandable that it may not be the best choice for other types of healthcare facilities. Its specialized features and design make it a powerful tool for urgent care clinics, but these same factors can limit its effectiveness in other scenarios where different needs and priorities are present.

Reviews of Urgent Care EMR

Users on G2 have given Urgent Care EMR an overall rating of 2.4 out of 5. Below, we've summarized some of the key pros and cons of the platform.

Positives in Urgent Care EMR's Reviews

  • Scalable and User-Friendly Solution: Urgent Care EMR is designed for on-demand care providers of all sizes and specialties, offering a scalable and user-friendly software solution.
  • Complete Clinical Workflow: The platform provides comprehensive clinical workflow and charting solutions from patient registration through discharge, streamlining healthcare management.
  • Desktop and Mobile Compatibility: Urgent Care EMR's compatibility with both desktop and mobile devices indicates a user-friendly interface that caters to various user preferences.

Negatives in Urgent Care EMR’s Reviews

  • Complexity and Learning Curve: Some users pointed out that Urgent Care EMR's complexity and extensive features can make it relatively difficult to learn and navigate, particularly for new users.
  • Cost and Resource Intensiveness: A few reviews highlighted that implementing and maintaining Urgent Care EMR can be resource-intensive, requiring substantial internal employee involvement and training.
  • Limited Customization in Certain Areas: There were mentions of limitations in health maintenance options and difficulties in certain customizations.

Alternatives to Urgent Care EMR

If Urgent Care EMR isn't the right fit for your healthcare setting, there are alternative EMR systems that cater to different scenarios. Here are two recommendations for each of the less ideal scenarios mentioned earlier:

Small Primary Care Practices

  • Kareo EHR: Kareo is a cloud-based EHR system designed specifically for small practices. It offers features like customizable templates, e-prescribing, and patient engagement tools, making it a suitable choice for primary care settings.
  • AdvancedMD EHR: AdvancedMD is a comprehensive EHR solution that caters to small and medium-sized practices. It provides features like customizable templates, telemedicine, and practice management integration, making it a versatile option for primary care practices.

Large Hospitals

  • Cerner Millennium: Cerner Millennium is a widely-used EHR system for large hospitals and health systems. It offers a range of features, including clinical decision support, patient engagement tools, and interoperability, making it a suitable choice for complex healthcare environments.
  • Allscripts Sunrise: Allscripts Sunrise is a comprehensive EHR solution designed for large hospitals and health systems. It provides features like care coordination, analytics, and population health management, making it a strong option for managing the diverse needs of large healthcare organizations.

Specialty Clinics

  • Nextech EHR: Nextech is a specialty-specific EHR system that caters to various medical specialties, including dermatology, ophthalmology, and plastic surgery. It offers customizable templates, practice management integration, and patient engagement tools, making it a suitable choice for specialty clinics.
  • Modernizing Medicine EHR: Modernizing Medicine is a specialty-specific EHR system that provides tailored solutions for various medical specialties, such as dermatology, ophthalmology, and orthopedics. It features specialty-specific templates, telemedicine, and analytics, making it a strong option for specialty clinics.

How you can use Tennr to get the most out of your EMR

At Tennr, we understand the challenges that come with using an EMR like Urgent Care EMR. That's where we come in! While we're not an EMR ourselves, we specialize in integrating with them to automate those tedious tasks that slow down your team and your business. Our goal is to streamline your processes, making things smoother so you can focus more on patient care.

Opportunities for automating EMR tasks

Here are a couple of places in Urgent Care EMR where bringing in Tennr could really help. Check out Tennr and sign up today to explore how we can help you!

Inbound Referrals

We can streamline how you handle incoming referrals in Urgent Care EMR. Tennr uses AI to pull patient details and then RPA (robotic process automation) to set up new patient profiles and book appointments. This not only saves time but also cuts down on those tedious data entry mistakes. Here's a quick demo of how we do this at Tennr! 👇🏾

Explanation of Benefits (EOB) Processing

We also simplify the process of managing incoming EOB (Explanation of Benefits) documents in Urgent Care EMR. Tennr efficiently identifies essential information, such as claim numbers and CPT codes, and seamlessly integrates these payments into the EMR. This enables quicker processing and reduces concerns about inaccuracies in payment details.

Patient Scheduling

Small to mid-sized healthcare providers often struggle with managing unstructured external referrals, while larger ones grapple with patient scheduling inefficiencies, especially for follow-up procedures. Tennr addresses this by automating the process using patient demographics. For instance, it sends casual messages with booking links to younger patients and morning calls to older ones, effectively reducing friction and enhancing patient engagement for streamlined scheduling.