About Flomed
"We've always been great."
That’s not typically the phrase you hear at the start of a SaaS case study. But in FloMed’s case, it’s the truth.
Founded in 2020, FloMed has rapidly expanded to 8 centers across Florida and New Jersey with a mission to give patients access to high-quality care fast.
Part of FloMed’s strategy for running first-class facilities is constantly assessing ways to improve their operations. Enter Tennr.
The Challenge
Operational Bottlenecks
Prior to Tennr, FloMed faced several operational bottlenecks in processing medical documentation.
- 15-20 minutes per fax processing time
- Processing only 70 faxes per day
- 10-15 FTE dedicated to intake operations
- Persistent backlog of 100-140 faxes in queue
- Time-intensive manual review of lengthy medical documents
The company had previously tried multiple software solutions without success. Needless to say, they were hesitant about adopting another new technology, despite a clear business case to capture more referrals more efficiently.
The Solution
Life With Tennr
“It’s the best thing that’s ever happened to FloMed,” says Tatiana Gillins, FloMed’s Director of Operations.
With Tennr, FloMed has seen notable improvements in operations, referral source relationships, and company culture.
Operational Improvements:
- Processing time decreased from 15-20 minutes to less than 5 minutes per fax
- Increased volume capacity: Increased from 70 to 130+ faxes processed per day
- Staffing efficiency: Reduced intake team from 10-15 FTE to just 3 FTE
- Backlog elimination: Completely eliminated daily 140 fax queue
Improved referral source relationship: On top of faster patient processing, FloMed’s relationships with referral sources have improved drastically.
"Our referring providers come back to us and say how impressed they are with how quickly we get their patients from first script and first documentation to being injected or infused,” says Danny Winter, CFO of FloMed.
With Tennr, FloMed’s case managers focus on complex cases requiring human intervention instead of chasing down missing documentation.
“We’ve become less annoying and easier to work with. We’re no longer calling saying, ‘I need this or I’m missing that.’ Now our case managers just call those offices and say, ‘Thank you for the referral, the patient’s been scheduled,” says Tatiana.
Cultural Benefits: FloMed transitioned displaced staff into growth-oriented roles, improving employee satisfaction.
"Our employees are happier because every single day they come in and do something impactful instead of being bogged down in monotonous paperwork,” explains Danny.
What's Next
From Skepticism to Optimism
FloMed's leadership has shifted from skepticism to optimism about technology partnerships. The successful implementation and transformation with Tennr has opened leadership to exploring additional innovations and deepening their partnership with Tennr to further enhance operations.
“When I first signed up, I didn't know what to expect because we've tried software that didn't go as planned. So when we started Tennr, I said OK, put your money where your mouth is, show us what you got,” says FloMed’s CEO, Robin Widroff. “Now Tennr’s brought some interesting ideas to mind, and we look forward to continuing our partnership and making FloMed better than we are already.”