The Challenge
What we were facing
“Business was booming.”
Typically, these are the words every CEO hopes to say when describing their business. But this rapid growth drove Josh Arabian and the team at Home Medix into a new problem. A good problem to have, but a problem nonetheless.As Home Medix saw their monthly DME sales jump nearly 4x, the inefficiencies in their document processing at scale started to take center stage as keeping up with the work became increasingly difficult. Home Medix needed to balance rapid growth with the escalating burden of manual processing and servicing as many patients and referral sources as they could without leaving them waiting weeks for their equipment or updates.
As Josh put it -
“The administrative work slowed us down a lot. I would have had to hire 3 to 4 more people to keep up with the volumes we were doing.”
Life with Tennr
How we solved it
With Tennr and an automation-first approach, Home Medix flipped the script and tackled its resourcing issues head-on.
Over a 6-month period, what once required 5 full-time team members now runs smoothly with just 2 Tennr users handling all fax wrangling and referral intake tasks.
Each intake process now takes less than 5 minutes—down from the previous 25 minutes—saving 32 days of the team's time over a 6-month stretch.
Home Medix is not only quadrupling its intake volume, but is also integrating Tennr’s benefits verification and billing qualification review products to automate even more of the work that slows the team down.
“Instead of spending half an hour on each entry, we’re now in and out in less than 5 minutes,” Josh notes, emphasizing the dramatic shift in efficiency.
“If I walked in tomorrow and told the team we couldn’t use Tennr anymore, I think they’d throw a fit. They love it, it makes their lives so much easier.”
Using the Next Frontier
Patient Pipeline
About 6 months ago, when we asked Josh and his team about the future of Home Medix, he was excited about the opportunities. Josh envisions an even more dynamic approach to their operations that loops in his sales team:
“If we can continue to use analytics through Tennr and highlight how quickly different parts of our process are running, that would speed things up a lot for us.”
And that's exactly what Home Medix did with Tennr.
Josh and his sales team were among the first partners to work with Tennr's Patient Pipeline — a 360-degree view into the referral process right in the sales rep's pocket.Andrew Ortiz, a Home Medix sales representative, explained that the added insights on which referrals are coming through and getting processed the quickest are helping him engage with referral sources.
"It helps re-route me to emphasize and focus on those accounts that need a little more attention," said Andrew Ortiz
Before Tennr, Andrew had to pick up the phone and call his intake coordinators back at the office, flip through spreadsheets, and dig through EHR records just to get a comprehensive view of what was going on with each of his referring providers—all of which took precious time away from his day-to-day work.
"You're able to look at a patient's information quickly. You can pull up documents, you can make adjustments where you need within your accounts because you have those analytics,” he said.
With Tennr, the Home Medix on-site intake team and sales team can focus on what matters most: elite patient engagement. Their newfound efficiency gains have equipped them to build trust with referral sources and invest in creative business development strategies to maintain their growth.